Contracts with multicounty consortia.
(a)#
Annually, beginning with contracts for 2012, the department shall enter into a contract with each multicounty consortium to administer income maintenance programs in the multicounty consortium’s geographical area.
(b)#
A contract under par. (a) shall provide all of the following: 1. That the multicounty consortia shall be responsible for all of the following administrative functions related to income maintenance programs: a. Operating and maintaining a call center. b. Conducting application processing and eligibility determinations. c. Conducting ongoing case management. d. Providing lobby services. 2. That the department and multicounty consortia shall cooperate to provide the following administrative functions related to the income maintenance programs: a. Conducting subrogation and benefit recovery efforts. b. Participating in fair hearings. c. Conducting fraud prevention and identification activities. 3. That the department will reimburse a multicounty consortium for services provided under the contract using a method determined by the department.
(b)(1)#
That the multicounty consortia shall be responsible for all of the following administrative functions related to income maintenance programs: a. Operating and maintaining a call center. b. Conducting application processing and eligibility determinations. c. Conducting ongoing case management. d. Providing lobby services.
(b)(1)(a)#
Operating and maintaining a call center.