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July 1, 2026

195 Appendix IX Provider Program Integrity The department investigates reports of provider program integrity violations. This Appendix is intended for department staff.

Provider Investigations Provider investigations are conducted by the Bureau of Child Care Subsidy Administration (BCCSA) to determine if a provider follows Wisconsin Shares, licensing, certification, YoungStar, and Child Care Counts policies. An investigation must be completed prior to establishing any sanction.

During an investigation, an auditor/investigator may: • Make an unannounced site visit • Conduct interviews • Request and review attendance records • Request and review additional documents • Utilize surveillance services

Local agencies that are a Tier 1 for Provider Program Integrity for more than two (2) years may request provider investigation training by contacting the Child Care Help Desk at childcare@wisconsin.gov.

Provider Errors Provider errors occur when a provider reports incorrect information, fails to report information, or violates any Wisconsin Shares, licensing, certification, YoungStar, or Child Care Counts policies. Provider errors often result in an overpayment.

Types of Provider Violations (not an exhaustive list) Definitions Providing care at an unauthorized location Providers who claim attendance for children at a location that is not authorized and/or regulated. No access The provider failed to provide access to the child care facility during the regulated hours of operation. Overcapacity A provider received payment for care when the provider was in violation of the limits on the maximum number of children in care. Providing care outside of regulated hours A provider was in violation of the terms of the provider’s license, such as the age of children served by the center or hours,