2400.4 Interviews

Complete a telephone interview for all households at recertification. Send the ESD 202C, ESD Benefits Interview Appointment Notice, when you receive the ESD 202. Allow the household five calendar days to complete the interview. This will give the household ten days to provide verification before the end of the certification period.

Note : The ADPC sends the ESD 202C for applications received by them.

Exception : Complete a face-to-face interview for the following reasons: Household or authorized representative request. Needed to resolve or clarify specific issues.

CATN if the interview was completed by telephone or face-to-face.

Do not complete an interview for 3SquaresVT in a SNAP households at recertification unless: Eligibility results in a denial; Information supplied by the household is questionable, incomplete, or contradictory; or Household requests an interview.