2300.2.4 Unclear Change Information 3SquaresVT

Unclear change information is information that is received from the household or another source that requires Clarification with a member of the household or verification before acting on the change. The following scenarios are the only unclear changes that should be clarified and/or verified. Information received that: is the result of a PVS match or a DOC Match ; is the result of a deceased person match; is the result of a NDNH match; Note : NDNH match is run only at application and recertification. is the result from a DET hit and within 60 days after the receipt date of an application or recertification; Note : It takes 60 days from the start of employment for the DET hit to be received by ESD. is less than 60 days old relative to the current month of participation and was required to have been reported based on simplified reporting ; or presents significantly conflicting information from what was provided by the household at application or recertification; or Note : The reported information must be about circumstances that existed at the time of the last application or recertification. See Overpayments and Claims . is a change of address reported by the household. See Change of Address .

Clarify and/or verify the unclear information by attempting to call the household or a collateral contact (such as an employer). If unsuccessful: Send an ESD 202VCR to the household requesting information. Include in the ESD 202VCR what will happen if the household fails to respond. Allow the household ten days to: verify, or complete actions to clarify the change information. Households failing to clarify and/or verify the unclear information will receive an ESD 220 notice of adverse action NOAA .

Do not clarify or verify any unclear change scenario other than those listed at 2200.2.4(a) . Instead: provide a clear explanation in CATN of what you did and why you did it; create a future TODO for the end of the interim report or recertification month, whichever comes first, alerting of the unclear information that needs to be verified; and obtain required clarification and/or verification at the next interim report or recertification, whichever comes first.

Exception: Households reporting a change of address must also report the shelter expenses for the new address. See Change of Address .