2300.2.5 Unclear Change Information 3SquaresVT in a SNAP

Unclear change information is information that is received from the household or another source that requires Clarification with a member of the household or verification before acting on the change. The following scenarios are the only unclear changes that should be clarified and/or verified. Information received that: is the result of a PVS match, or a DOC Match ; is the result a deceased person match; is the result of a NDNH match; is the result of a DET hit; is less than 60 days old relative to the current month of participation and was required to have been reported based on 3SquaresVT in a SNAP Reporting Requirements ; presents significantly conflicting information from what was provided by the household at application or recertification; or Note : The reported information must be about circumstances that existed at the time of the last application or recertification. See Overpayments and Claims . is a change of address reported by the household. See Change of Address .

Clarify and/or verify the unclear information by attempting to call the household or a collateral contact (such as an employer). If unsuccessful: Send an ESD 202VCR to the household requesting information. Include in the ESD 202VCR what will happen if the household fails to respond. Allow the household ten days to: verify, or complete actions to clarify the change information. Households failing to clarify and/or verify the unclear information will receive an ESD 220 notice of adverse action, NOAA .

Do not clarify or verify any unclear change scenario other than those listed at 2200.2.5(a). Instead: provide a clear explanation in CATN of what you did and why you did it; create a future TODO for the end of the interim report or recertification month, whichever comes first, alerting of the unclear information that needs to be verified; and obtain required clarification and/or verification at the next interim report or recertification, whichever comes first.

Exception: Households reporting a change of address must also report the shelter expenses for the new address. See Change of Address .