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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

01/03 VOLUME IX, CHAPTER D, PAGE 10

c) If a final bill is submitted in the established timeframe, it will be paid by the Centralized Payment Processing Unit (CPPU).

d) The system will process the requested change on the 10th day. If the requested change is to change the vendor to 999999, the system will generate a check to the client for the remaining benefit amount at the next check writing date after the 10th day.

e) A turnaround document will print at the local LDSS for filing in the case record when the change process is completed.

f) A credit authorization will be generated and mailed to the new vendor from Home Office.

g) A Notice of Action will be mailed to the client.

i. To Close a Case

1) Client Pay

The appropriate closure code will be written on the Input Document and entered in the system.

A turnaround document will print locally for filing in the case record.

2) Before Benefits Are Determined (Vendor Pay) The LDSS will: a) Enter the appropriate closure code on the Input Document for entry into the system.

b) When the transaction is accepted by the system, a turnaround document will print locally for filing in the case record.

3) After Benefits Are Determined (Vendor Pay)

a) The LDSS will enter the required information in the system.

b) Once the transaction is accepted by the system a final bill letter will be generated and mailed to the vendor from Home Office.

c) If a final bill is submitted in the established timeframe, it will be paid by CPPU.

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