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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

01/03 VOLUME IX, CHAPTER D, PAGE 11

d) The system will process the requested change on the 10th day.

e) A turnaround document will print locally for filing in the case record when the change process is completed.

j. Change from Direct Pay to Vendor Pay

1) Before Benefits Are Determined

a) Enter the correct information on the Input Document for entry into the system.

b) A turnaround document will print locally for filing in the case record.

c) A revised Client Notice of Action will be mailed to the client from Home Office.

2) After Benefits Are Determined

This transaction is not allowed. When benefits are determined, a check is written for the maximum benefit amount and mailed to the client.

k. Change from Vendor Pay to Direct Pay

1) Before Benefits are Determined

a) Change the vendor number to 999999 and enter into the system.

b) A turnaround document may be printed locally at the time of entry.

c) This change will be reflected on the Client Notice of Action and will result in a check being written at benefit determination.

2) After Benefits are Determined

a) Enter correct information in a request memo to the Regional Consultant.

b) The request will be evaluated for policy compliance. If approved, the Consultant will enter the change into the system. This will start the automated change process notifying the vendor to submit a final bill.

c) A final bill submitted timely will be paid by CPPU.

d) The change will be processed 10 days following acceptance of the entry.

TRANSMITTAL #03-1