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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

01/03 VOLUME IX, CHAPTER D, PAGE 9

The client will receive a Client Notice of Action providing the current status of the case.

If the household moves from one locality to another locality after benefits have been determined and the case is a vendor pay case, enter the closure information in the system. A turnaround document will print in the LDSS in 10 days when the case is closed by the system.

g. Fuel Type

Changes to the primary fuel type may only be made when:

1) The household moves within the same locality and the new residence has a different fuel type; or

2) An LDSS error occurs; or

3) A client error occurs; or

4) The primary fuel type is changed due to the replacement of heating equipment. Fuel type changes will not result in a change to the benefit amount. h. Vendor Number Change

1) Before Benefits Are Determined

a) The LDSS will enter the changed information in the system.

b) A turnaround document will print at the LDSS.

c) If the LDSS assisted the client in any way to negotiate with the vendor prior to benefit determination, the LDSS may be liable for payment of any monies due the vendor for fuel delivered or services provided.

2) After Benefits Are Determined

a) The LDSS will enter the changed information in the system unless the vendor number is to be changed to 999999. A written request to the Regional Consultant for changes to 999999 is required.

b) Once the transaction is accepted by the system, a final bill letter will be generated and mailed to the vendor from Home Office.

TRANSMITTAL #03-1