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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE MANUAL

MAIN TABLE OF CONTENTS VOLUME IX, PAGE 4

CHAPTER SUBJECT PAGE

D. PROCEDURES (cont)

f. Household Moves to New Locality 8 g. Fuel Type 9 h. Vendor Number Change 9 i. To Close a Case 10 1) Client Pay 10 2) Vendor Pay Before Benefits Determined 10 3) Vendor Pay After Benefits are Determined 10 j. Change From Direct Pay to Vendor Pay 11 k. Change From Vendor Pay to Direct Pay 11 10. Appeals 12 APPENDIX A Climate Zones 1-3 APPENDIX B Benefit Determination/Point Values Determination 1-2 APPENDIX C Client Notice Message Text 1-6 APPENDIX D Credit Authorization 1 APPENDIX E Client Notice of Action 1 APPENDIX F Notice of Payment Made 1

E. ADMINISTRATION

1. Fraud 1 a. Definition of Fraud 1 b. Local Responsibilities 1 c. Determination of Fraud 2 2. Monitoring 2 3. Improper Authorizations 2 4. Improper Payments 3 a. Incorrect Payment 3 b. Responsibility for Error Correction 4 1) Client/Vendor Error 4 2) LDSS Error 4 TRANSMITTAL #13-1