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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE MANUAL

MAIN TABLE OF CONTENTS VOLUME IX, PAGE 3

CHAPTER SUBJECT PAGE

C. CASE PROCESSING AND VERIFICATIONS (cont) 6. Citizenship and Alien Status 8

a. Declaration of Citizenship and Alien Status 8 b. Ineligible Aliens 9 c. Eligible Aliens 9 APPENDIX A Notice of Approval for Fuel Assistance 1 Handling Approval Notice Changes 2-3 D. PROCEDURES

1. Assistance Provided 1 a. Primary Heat System 1 b. Primary Fuel Type 1 c. Heating Expense 1 2. Pending 1 3. LDSS Denials 2 4. Eligibility Screening 3 5. Benefit Determinations 3 6. Authorizations 4 a. At Benefit Determination 4 b. After Benefit Determination 4 7. Notices 4 a. Client Notice of Action 4 b. Payment Notice 4 c. Turnaround Documents 5 8. Payments 5 a. Fuel Vendors 5 b. Households – Direct Payments 6 9. Changes 7 a. Ineligible Household’s Situation Changes Prior to Benefit Determination 7 b. Household Becomes Ineligible for Further Assistance 7 c. Household Composition 7 1) Household Divides 7 2) Household Combines 7 3) Only Member Dies 7 4) Case Name Dies 7 d. Household Moves In From Another State 8 e. Household Moves Within Same Locality 8

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