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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE MANUAL MAIN TABLE OF CONTENTS VOLUME IX, PAGE 5 CHAPTER SUBJECT PAGE E. ADMINISTRATION (cont) c. Reporting Errors 4 1) Overpayments 4 2) Underpayments 5 5. Lost and Stolen Check Procedures 5 a. Client Checks 5 b. Vendor Checks 6 6. Canceled Checks 7 a. Client Checks 7 b. Vendor Checks 7 c. Reissue 7 7. Undelivered Checks 7 8. Mutilated Checks 7 a. Client Checks 8 b. Vendor Checks 8 9. Local Checks 8 a. Fuel Component 8 b. Crisis/Cooling Component 8 10. Refunds 9 a. Client Refunds 9 b. Vendor Refunds 10 11. IRS Levies 10

APPENDIX A Case Numbering Procedures 1 APPENDIX B Multiple Case Numbers 1

F. HEARINGS

1. Right of Appeal 1 2. Local Agency Conference 1 3. Definitions 2

a. Claimant 2 b. Hearing Officer 2 c. State Hearing Authority 2 d. State Agency 2 e. Hearing and Legal Services Manager 2 4. Appeal Request 3 5. Denial or Dismissal of Hearing Request 4 6. Preparation for Hearing 4 7. The Hearing 5 TRANSMITTAL #13-1