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Debit Card Information APPENDIX III and Procedures 07/24 Page 6

J. Debit Card Reported Lost/Stolen by Cardholder or Stolen Benefits/Suspected Fraudulent Activity Reported by Cardholder

Responsible Party Action

Client • The cardholder will contact Way2Go customer Service at 1-800-961-8423 to report a lost/stolen card and obtain a replacement card or to report stolen benefits or suspected fraudulent activity.

EW • No action is required. The EW should advise the cardholder to contact Way2Go customer service to report the lost/stolen card or stolen benefits/suspected fraudulent activity.

K. Debit Card/ Debit Card Funds Returned by Cardholder

Responsible Party Action

EW • When a cardholder attempts to return a debit card to the LDSS, staff should refuse to accept the card and provide the cardholder with a copy of the Returned TANF Debit Cards information sheet (032-03- 0200). (See the exception for overpayments in the note below).

Note: Funds received by debit card may be used to repay a previous overpayment. The cardholder will have to obtain the funds from the card and provide the funds to DSS as a cash payment.

If the cardholder mails the debit card to the LDSS, the EW should mail the card back to the cardholder along with a copy of the Returned TANF Debit Cards information sheet (032-03-0200).

TANF Transmittal 78