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Debit Card Information APPENDIX III and Procedures 10/18 Page 7
L. Change of Address Reported by Cardholder
Responsible Party Action
EW • When a debit cardholder reports a change of address the EW is to make the corrections on the TANF case. The information will be transmitted to Conduent.
Client • If the client needs to request a replacement card, she will contact Way2Go customer service after the EW has received confirmation the address has been updated in the Way2Go System.
M. A Social Security Number and/or Date of Birth Has Been Corrected for a Debit Cardholder
Responsible Party Action
EW • When an EW corrects a date of birth and/or a social security number in VaCMS for a debit cardholder the information will be transmitted to Conduent.
N. A Name Change for a Debit Cardholder
Responsible Party Action
EW • When an EW changes a name in VaCMS for a debit cardholder, the information will be transmitted to Conduent.
Client • If the client wishes to receive a new debit card with the new name on it, she will contact Way2Go customer service after the EW makes the changes in VaCMS.
TANF Transmittal 65