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Debit Card Information APPENDIX III and Procedures 10/22 Page 4

G. How to Change the Payment Issuance Method from Direct Deposit to Debit Card

Responsible Party Action

EW Client Request • Upon receiving a request in writing or a completed Request for Change of Issuance Method form (032-03-0996) available at https://fusion.dss.virginia.gov/bp/BP-Home/TANF-and- VIEW/Forms, the EW will select from the Left Navigation, Eligibility  TANF Method of Issuance  Enter the case number  Search.

• The TANF Method of Issuance screen displays, the “Pay To” field will be prefilled with the name of the TANF Benefit Recipient selected on the SNAP/TANF Case Level - Details screen.

• At the Method of Issuance field, from the drop-down select Debit Card  Submit. Debit Card will display as the issuance method and the direct deposit information will disappear.

• On the upper left corner of the message “Request Submitted Successfully” will display. The debit card request will be sent to Conduent.

• If the client already has an account, including an account establishment with another program such as DCSE or Unemployment Insurance, a separate TANF Program account will be set up for her TANF payments. A new card will not be sent unless it is time for a new card or the client requests a new card. If the client does not have an existing debit card account a new account will be set up. A MasterCard package with her debit card and instructions will be sent to her.

H. How to Change the Payment Issuance Method from Debit Card to Check

Responsible Party Action

EW Client Request • Upon receiving a request in writing or a completed Request for Change of Issuance Method form (032-03-0996) available at https://fusion.dss.virginia.gov/bp/BP-Home/TANF-and- VIEW/Forms. From the Left Navigation, the EW will select Eligibility  TANF Method of Issuance  enter the case number. “Pay To” will be prefilled with the TANF Benefit Recipient selected on the SNAP/TANF Case Level - Details screen. At the Method of Issuance field click on the down-box and choose Check. Click Submit.

• Check will display as the issuance method. The direct deposit information will disappear. Click Submit. At the top left-hand side of the screen the message “Request Submitted Successfully” will display.

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