Page 58

Debit Card Information APPENDIX III and Procedures 10/22 Page 3

E. How TANF Payments Will Be Issued When a Payment Fails to Post to an Existing Debit Card Account

Responsible Party Action

VaCMS • If the client already has an existing account/Debit Card (not initial request) and the TANF payment fails to post to the debit card account (with another program such as VEC Unemployment Insurance), VaCMS will issue the payment by check. VaCMS will update the Issuance Summary/Search screen with the Issuance Method of “Check”.

EW • The EW will inquire the Issuance Summary/Search screen to view the details of the issuance. Once the issuance method is confirmed, the EW will inform the client payments were issued by check and the EW will research why payments did not go out by debit card.

• The EW is to contact the Regional Consultant when a debit card rejects and sends a payment by check.

F. How to Change the Payment Issuance Method from Check to Debit Card

Responsible Party Action

Client Request EW • Upon receiving a request in writing or a completed Request for Change of Issuance Method form (032-03- 0996) available at https://fusion.dss.virginia.gov/bp/BP-Home/TANF-and- VIEW/Forms, the EW will select from the Left Navigation, Eligibility  TANF Method of Issuance  Enter the case number  Search.

• The TANF Method of Issuance screen displays, the “Pay To” field will be prefilled with the name of the TANF Benefit Recipient selected on the SNAP/TANF Case Level - Details screen. From the drop-down, select Debit Card  Submit.

• If the client has a valid social security number, the message “Request Submitted Successfully” will display in the upper left corner of the screen.

TANF Transmittal 75