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Debit Card Information APPENDIX III and Procedures 07/24 Page 2

C. How to Process a Debit Card Request

Responsible Party Action

Client/EW • As part of the interview with new applicants and re-applicants, the EW will advise the client of the issuance methods available for TANF payments. The EW will advise the client that only one debit card will be issued for each TANF case. (The card will be issued to the individual who is listed as the name of the TANF Benefit Recipient selected on the SNAP/TANF Case Level - Details screen. The EW should advise the client that a debit card will only be issued to individuals with a valid social security number.

Note: If the client requests a debit card, she should be advised that Diversionary Assistance payments cannot be issued through a debit card. Additionally, Full Employment Program (FEP) payments cannot be issued through a debit card.

EW • Debit card (EPPIC Card) will be the default issuance method for VaCMS. If the client chooses debit card as the issuance method, the EW will complete the required fields and verify that the “Pay To” the prefilled case name is correct, then Click Save and Continue.

D. How TANF Payments Will Be Issued When the Request to Establish a Debit Card Account (Request a Debit Card) Is Rejected

Responsible Party Action

VaCMS • When a debit card request is rejected, VaCMS will update the Benefit Issuance History and Benefit Details screen with the word “Check” and VaCMS will issue the first payment by check.

EW • The EW will inquire the Issuance Summary/Search screen to view the details of the issuance. Once the issuance method is confirmed, the EW will inform the client payments were issued by check and the EW will research why payments did not go out by debit card.

• The EW is to contact the TANF Home Office staff at ask.tanfview@dss.virginia.gov when a debit card rejects and sends a payment by check.

TANF Transmittal 78