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VIRGINIA DEPARTMENT OF SOCIAL SERVICES TANF MANUAL CHAPTER 500 Debit Card Information and Procedures 10/18 APPENDIX III

DEBIT CARD INFORMATION AND PROCEDURES

This appendix explains procedures for debit card cases. Note: The VaCMS transactions below indicate how to complete fields related to debit card procedures. Routine procedures for completing screens and transmitting to view the next screen have been omitted.

A. Glossary

1. Conduent - through its Electronic Payment Processing and Information Control (EPPIC) system, is responsible for the processing and maintenance of debit cards for clients (including the creation, delivery, and replacement of the physical debit card to the client). The name of the card has been changed to Way2Go but the EPPIC acronym is still used in VaCMS. Clients may contact Way2Go Card Customer Service at 1-800-961- 8423 or Way2go.com regarding account specific questions.

2. VACMS - Virginia Case Management System

3. Comerica - is the designated financial issuer for Conduent.

4. Debit Card - an electronic payment option for receiving and accessing TANF payments. TANF payments are electronically posted to an account which can be accessed through the use of a state-issued Virginia Debit MasterCard® (also referred to as Way2Go Card).

5. EW - The eligibility worker or other local department of social services staff with payment issuance responsibility.

6. LDSS - The local department of social services.

7. Issuance Summary/Search screen - A history in VaCMS of the payments received by a case.

8. Benefit Issuance Details - Information specific to an individual payment on the Issuance summary/Search screen.

B. TANF Payments - Availability Schedules

1. Monthly Cycle - Ongoing TANF and VTP payments will be available on the debit card on the first day of each month. Note: 2. Payments are typically posted on the first of the month.

3. Daily Cycle - Initial and supplemental payments generated by the State will be available on the debit card by the fourth business day after approval of the payment for individuals who have requested debit card as the TANF issuance method but do not have a debit card. This will allow time for the card to be mailed and the client to activate the card. Payments will be available on the next business day after approval of the case for individuals who have a pre- existing TANF debit card account.

TANF Transmittal 65