C-2220 In-Person Contact

Revision 24-3; Effective Sept. 1, 2024

Establish the identity of a person at an HHSC office who states they are an applicant, recipient or personal representative by requesting their:

driver's license;

date of birth;

Social Security number; or

other identifying information.

Establish the identity of other HHSC staff, federal agency staff, researchers or contractors by viewing their:

employee badge; or

government-issued identification card with a photograph.

Verify the need for other HHSC staff, federal agency staff, researchers or contractors to access confidential information through:

official correspondence or phone call from state office or regional offices; or

contact with regional attorney.

Contact appropriate regional or state office staff when federal agency staff, contractors, researchers or other HHSC staff come to an HHSC office without prior notification or adequate identification and request permission to access HHSC records.

Note: Contractors cannot have access to Internal Revenue Service (IRS) Federal Tax Information (FTI).