C-2230 Verification and Documentation

Revision 25-4; Effective Dec. 1, 2025

When disclosing individually identifiable health information, document the method of verification for the identity of the person if contact is outside an interview.

Verify a person’s identity who requests disclosure of individually identifiable health information using the following sources:

valid driver's license or Department of Public Safety identification (ID) card;

birth certificate;

hospital or birth record;

adoption papers or records;

work or school ID card;

voter registration card;

wage stubs; or

U.S. passport.

As a condition for receiving federal taxpayer information from the IRS, HHSC must, per Internal Revenue Code 6103(p)(4) establish and maintain, to the satisfaction of the IRS, safeguards designed to prevent unauthorized access, disclosure, and use of all returns and return information and to maintain the confidentiality of that information. The IRS security requirements for safeguarding IRS FTI are outlined in Publication 1075, Tax Information Security Guidelines for Federal, State and Local Agencies, Safeguards for Protecting Federal Tax Returns and Return Information .

Income Eligibility and Verification System (IEVS) specialists must independently verify the income and resource information from any data matches to ensure continuous financial eligibility.

When processing the IEVS match of IRS FTI, staff must not enter any IRS FTI into TIERS, including comments. Documentation in the TIERS income or resource screens is limited to the approved language available for staff use on The LOOP .