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Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 2

Table of Contents Disclaimer ................................................................................................................ 1 Table of Contents .................................................................................................... 2–4 Chapter 1 – General Program Requirements 1.1 Introduction ........................................................................................................ 4-6 1.2 Definitions .......................................................................................................... 7–9 1.3 Weatherization ................................................................................................... 10 1.4 Distribution of Funds ......................................................................................... 10–12 Chapter 2 – Application Processing and Eligibility 2.1 Application Intake and Review Process .......................................................... 12–14 2.1.1 Pre-Application Process ............................................................................. 14–15 2.2 Accommodations .............................................................................................. 15 2.3 Acceptable Forms of Verification for Veteran or Active Military .................... 15 2.4 Citizenship/Qualified Alien Verification .......................................................... 15–17 2.5 Documentation Required for U.S. Citizens and Qualified Aliens .................. 17–19 2.6 Timeframes for Determining Eligibility ........................................................... 19–20 2.7 LIHEAP Online Applications ............................................................................. 20 2.8 Pre-Paid Accounts ............................................................................................ 20 2.9 Crisis Funding ................................................................................................... 20–22 2.10 Family Size and Percentage of Poverty Eligibility ........................................ 23 2.11 Depletion of Funding ..................................................................................... 23–24 2.12 Supervisory Review of Client Applications ................................................... 24-25 2.13 Income ........................................................................................................... 25–27 2.14 Calculation of Income ................................................................................... 27-28 2.15 Calculation of Unemployment Income ........................................................ 28-29 2.16 Acceptable Forms of Verification ................................................................. 29-30 2.17 Calculation of Energy Burden ....................................................................... 30–31 2.18 Public Housing and Section 8 Applicants ................................................... 31 2.19 Annual Energy Usage Documentation ......................................................... 31–32 2.20 Priority of Households and Benefit Matrix .................................................. 32–33 2.21 Natural Disasters and Emergencies ............................................................ 33–35 2.22 Hearing Process ............................................................................................ 35–37 2.23 Safe at Home Program ................................................................................. 37–38