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Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 3

Chapter 3 – Subgrantee Administrative Responsibility 3.1 Documentation and Record Keeping Processes ........................................... 39 3.2 Confidentiality of Client Information ............................................................... 39 3.3 Conflict of Interest ........................................................................................... 39-40 3.4 Preventing Fraud, Waste, and Abuse ............................................................. 40 Chapter 4 – Outreach 4.1 Outreach General Information .......................................................................... 41 4.2 Outreach Categories and Definitions ............................................................... 41–42 4.3 Subgrantee Outreach ........................................................................................ 42–43 4.4 Allowable Outreach ........................................................................................... 43 Chapter 5 – Assurance 16 5.1 Assurance 16 General Information .................................................................. 44 5.2 Activities to Support Assurance 16 .................................................................. 44–45 5.3 Allowable Energy Conservation Expenditures .................................................. 45–46 5.4 Tracking and Documentation Requirements ................................................... 46 Chapter 6 – Utility Vendors and Vendor Agreement Requirements 6.1 Suspension and Debarment .............................................................................. 47 6.2 Vendor Agreements ............................................................................................ 47 6.3 Performance Measurement ............................................................................... 47 6.4 Vendor Refunds .................................................................................................. 48 6.5 Credits to Pay ...................................................................................................... 48 Chapter 7 – Fiscal Accountability 7.1 Allocation Levels .................................................................................................. 49 7.2 Spend Down Requirements ................................................................................ 49–51 7.3 Contract and Amendments ................................................................................. 51 7.4 Budget and Budget Amendments ...................................................................... 51–52 7.5 Expenditure Caps and Minimums ...................................................................... 52 7.6 Allowable Administrative Expenditures .............................................................. 52–53 7.7 Allowable Direct Program Support Expenditures .............................................. 53–54 7.8 Allowable Outreach Expenditures (Assurance 3) .............................................. 54–55 7.9 Allowable Energy Conservation Expenditures (Assurance 16) ......................... 55 7.10 Reimbursement of Expenses ........................................................................... 55–56