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Subject: SNAP Claims and Issuances

Policy 24.22 Date of Last Review: 11/30/2023 Effective Date: 08/15/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 2 of 15 Administrative Procedures under Section F “Applications by Department Employees, their Relatives, or Other Individuals Who Are Known to the Employee”). c. EBT cards or PIN information will not be sent or delivered to “General Delivery” or “in care of” an address other than the household’s residence, unless specifically requested by the HH to do so. d. The case will be documented to reflect the reason(s) for not mailing EBT cards or PIN information to the HH’s physical address. e. EBT cards or PIN information will not be issued “in care of” a particular merchant or business establishment. f. Chapter 41 Continued Responsibilities in the SNAP Policy Manual goes over the policies that apply when the client has an address change, lost benefits, or case closure. This information may apply when the post office returns EBT cards or PIN information to the county office. B. Designation of a Head of Household and Authorized Representative 1. The eligibility counselor must designate the person in whose name the SNAP benefits will be issued. This individual will be the person designated as head of the HH. Staff shall refer to Policy 24.04 SNAP Household Composition on designating a head of HH. 2. The A/R may name an Auth Rep to apply, receive, and/or use benefits on behalf of the head of HH. Staff shall refer to Policy 24.05 SNAP Authorized Representatives to identify who may qualify as an Auth Rep and designating an Auth Rep. C. Establishing Claims against Households 1. The Tennessee Department of Human Services (TDHS) shall establish a claim against any HH that has received more SNAP benefits than it is entitled to receive, except in circumstances mentioned in section D of this policy when claims should not be established. Claims shall be classified as follows: a. Inadvertent Household Error Claims A claim shall be handled as an inadvertent HH error if the over issuance was caused by a misunderstanding or unintended error on the part of the HH. Instances of inadvertent HH error, which may result in claims, include but are not limited to, the following: i. The HH unintentionally failed to provide TDHS with correct or complete information; or ii. The HH unintentionally failed to report to TDHS changes in its HH circumstances and the recipient or responsible person states that he/she did not understand his/her responsibility to provide full information or to report changes in circumstances or he/she did not understand the eligibility requirements and the record does not show that all of these considerations were explained; or iii. The HH received benefits, or more benefits, than it was entitled to receive pending a fair hearing decision, because the HH requested a continuation of benefits based on the belief that it was entitled to such benefits.