Page 3

Subject: SNAP Claims and Issuances

Policy 24.22 Date of Last Review: 11/30/2023 Effective Date: 08/15/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 3 of 15 b. Administrative Error Claims A claim shall be handled as an administrative error if the over issuance was caused by TDHS. Instances of administrative error which may result in a claim include, but are not limited to, the following: i. TDHS failed to take prompt action on a change reported by the HH. ii. TDHS incorrectly computed the HH’s income and/or deductions or otherwise assigned an incorrect allotment. iii. TDHS incorrectly issued duplicate allotments to the HH. iv. TDHS continued to provide a HH SNAP allotment after its certification period had expired, without benefit of a recertification. c. Intentional Program Violation (IPV) An IPV shall consist of having intentionally: i. Made a false or misleading statement, or misrepresented, concealed or withheld facts; or ii. Committed any act that constitutes a violation of the SNAP Act, the SNAP Regulations, or any State statute for the purpose of using, presenting, transferring, acquiring, receiving, possessing or trafficking of benefits, or electronic benefit cards or devices that deliver benefits. 2. A claim shall be handled as an IPV claim only if: a. An administrative disqualification hearing (ADH) official or a court of appropriate jurisdiction has determined that a HH member committed an IPV as defined below under “Intentional Program Violations”; or b. The HH member is disqualified as a result of signing HS-32475 Waiver of Administrative Disqualification Hearing; or. c. The HH member signed HS-3245 Disqualification Consent Agreement. D. Instances When Claims shall not be established 1. A claim shall not be established against any HH if an over issuance occurred as a result of procedural errors and the county office failed to ensure that a HH fulfilled the following procedural requirements: a. Signed an application; or b. Completed a current work registration form; or c. Was certified in the correct project area. 2. Cases in which the claim is two hundred dollars ($200) or less will not be referred to investigations (unless referred by Quality Control) based on TDHS claims plan.