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Date of Last Review: 11/30/2023 Effective Date: 08/15/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 1 of 15 SNAP Claims and Issuances Policy 24.22 Effective: August 15, 2019 Introduction The Tennessee Department of Human Services shall follow departmental guidelines regarding Supplemental Nutrition Assistance Payment allotments for retroactive periods of eligibility, over issuances, and filing claims for over issuances. Scope This policy outlines departmental procedures governing the authorization of Supplemental Nutrition Assistance Payment allotments, for any retroactive period of eligibility and for ongoing certification period. Additionally, this policy also covers how to treat over issuances and when to file a claim as a result of an over issuance. Filing a claim entails field staff submitting the information to the Office of Inspector General for review and action, if appropriate. Policy A. Method of Delivery 1. Supplemental Nutrition Assistance Payment (SNAP) benefits are authorized by Automated Client Certification and Eligibility Network (ACCENT) and mailed to the address the client or authorized representative (Auth Rep) has provided. 2. Benefits can be mailed to the recipient's home, the county office, or a separate mailing address designated by the household (HH). Certain guidelines must be followed in determining where benefits should be mailed: a. Staff shall refer to Documenting Addresses in ACCENT and Returned Mail in ACCENT for instructions that detail what steps must be taken when documenting an address in ACCENT for clients that choose the county office as their mailing address. b. Electronic Benefit Transfer (EBT) cards or Personal Identification Number (PIN) information will not be issued to TDHS staff members unless the staff member is certified to participate in SNAP in his or her own right (refer to Policy 24.01 SNAP General