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Subject: SNAP Claims and Issuances

Policy 24.22 Date of Last Review: 11/30/2023 Effective Date: 08/15/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 12 of 15 not more than twelve (12) months prior to the date on which TDHS is notified, or otherwise discovers that a loss to a HH has occurred. 4. Notification of Method of Restoration When the county office determines that a loss of benefits has occurred, the HH shall be notified, in writing, of the following: a. entitlement to restored benefits; b. the amount of benefits to be restored; c. any offsetting that was done; d. the method of restoration; and e. the right to appeal through the fair hearing process if the household disagrees with any aspect of the proposed lost benefit restoration. 5. Method of Restoration a. Regardless of whether a HH is currently eligible or ineligible, the county office shall restore lost benefits to a HH by issuing an allotment equal to the amount of benefits that were lost. b. The amount restored shall be issued in addition to the allotment currently eligible HHs are entitled to receive. 6. Deviations The county office shall honor reasonable requests by HHs to restore lost benefits in monthly installments if, for example, the HH fears that the amount to be restored is more than it can use in a reasonable period of time. 7. Household Composition Changes a. Whenever lost benefits are due to a HH and the HH’s membership has changed, the county office shall restore the lost benefits to the HH containing a majority of the individuals who were HH members at the time the loss occurred. b. If the county office cannot locate or determine the HH which contains a majority of the HH members, the county office shall restore the lost benefits to the HH containing the individual who was head of the HH at the time the loss occurred. 8. Computing the Amount to be Restored After correcting the loss for future months and excluding those months for which benefits may have been lost prior to the twelve (12) month time limits, staff shall refer to Computing the Amount of Restoration to determine the amount of SNAP benefits to be restored. 9. Offsetting Claims a. If a claim against a HH is unpaid or held in suspense, the amount to be restored shall be offset against the amount due on the claim before the balance, if any, is restored to the HH.