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Subject: SNAP Claims and Issuances

Policy 24.22 Date of Last Review: 11/30/2023 Effective Date: 08/15/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 13 of 15 b. At that point in time when the HH is certified and received an initial allotment, the initial allotment shall not be reduced to offset claims, even if the initial allotment is paid retroactively. 10.Disputed Benefits a. Household disagrees with TDHS i. If the county office determines that a HH is entitled to restoration of lost benefits, but the HH does not agree with the amount to be restored as calculated by the county office or any other action taken by the county to restore lost benefits, the HH may request a fair hearing within ninety (90) days of the date the HH is notified of its entitlement to restoration of lost benefits. ii. If a fair hearing is requested prior to or during the time lost benefits are being restored, the HH shall receive the lost benefits as determined by the county office, pending the results of the fair hearing. iii. If the fair hearing decision is favorable to the HH, the county shall restore lost benefits in accordance with that decision. b. TDHS disagrees with Household i. If a HH believes it is entitled to restoration of lost benefits but the county office, after reviewing the case file, does not agree, the HH has ninety (90) days from the date of the county office's determination to request a fair hearing. ii. The county office shall restore lost benefits to the HH only if the fair hearing decision is favorable to the HH. iii. Benefits lost more than twelve (12) months prior to the date the county office was initially informed of the HH’s possible entitlement to lost benefits shall not be restored. 11.Entitlement to Lost Benefits for Individuals Who Were Disqualified for Intentional Program Violation a. Individuals disqualified for IPV are entitled to restoration of any benefits lost during the months they were disqualified only if the disqualification decision is subsequently reversed. b. The months covered in the restoration must not exceed twelve (12) months prior to the date the county received notification. c. For each month the individual was disqualified, the amount to be restored, if any, shall be determined by comparing the allotment the HH received with the allotment the HH would have received had the disqualified member been allowed to participate. d. If the HH received a smaller allotment than it should have received, the difference equals the amount that should have been restored. e. Participation in an ADH in which the HH contests TDHS assertion of IPV shall be considered notification that the HH is requesting restored benefits.