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6. Renewal was mailed out on March 15th for May benefits. Phone interview was scheduled for April 5th. EA-301 was received on April 2nd, but they were not home when the EABS called them for their renewal on April 5th. A notice of missed interview was sent to the household informing them to contact the office for a new interview. On April 26th the household completed their phone renewal interview. At that time, they reported a change in residence but didn't provide verification. Since the household must be allowed 10 days to provide verification, a new EA-300 must be sent requesting the residency verification with a return date of May 6th. (The original 30 day period of May 2nd must be extended to May 6th to allow the household 10 days to submit the newly requested verification.) When the verification is received, the “REVW COMP” must be entered as May 1st, since ACCESS is programmed to pro-rate benefits if the “REVW COMP” date is after May 1st. In this instance, since the 30 day period (and the 10 day extension) is past the 1st of the month, ACCESS must be manipulated so benefits are not pro-rated. Thorough documentation of why the May 1st date was used as a completion date must be narrated on the case.

7. 0+TANF and SNAP renewal is due for May benefits. EA-301 was received April 3rd; the phone interview was completed on April 5th, but verification of the grandparents income was not provided with the EA-301. The EA-300 would be sent requesting the verification of income by May 3rd. Since TANF does not need this information for the 0+ TANF, the TANF renewal is considered complete. However, the SNAP renewal cannot be completed until this information is returned. Since we do not want to hold up TANF benefits for the return of a SNAP information, and the renewal completion date is one field on the REVW panel, the EABS would go ahead and update the review completion date with the date of the EA-301. For SNAP, the EABS would go to the income panel and mark the verification code under SNAP with “N” so no eligibility would exist for SNAP. The EABS will need to document in the narrative why this was done and track the 30 days. If the verification of income is not returned by the 30th day, then the case would be closed for failure to provide information. *Remember that SNAP cannot be denied/terminated until the 30th day because the household has to be given 30 days to return the verification. (If the SNAP case is denied/terminated on the 30th day and later that day the required information is received, the case must be reinstated, and eligibility re-determined.)

8. Renewal was mailed out on 11/15 for a January renewal. The EA-301 was received on 11/20. The EA-300 was sent informing the household they had until 12/20 to return the required verifications. The household completed the interview and returned the information requested on 11/29. ACCESS will not allow a completed date in the “301 RECV” field prior to 12/01. The benefits specialist will need to modify the date to show the rec’d date as 12/01/YYYY. In addition, the “REVW COMP” field will not allow a completion date prior to 12/01 either. So again, the benefits specialist must manipulate the dates of the actual completion date to show as 12/01/YYYY as the completion date.