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Page | 278 4. The EA301 RCVD date on the REVW panel is the date the renewal 301 is received. The COMP date on the REVW panel is the date all the information/verifications are completed. (Exception: See example #8)

Examples: 1. Renewal notice was sent on 11/25 for a January renewal. The renewal interview was scheduled for 12/06. Customer did not send in the EA-301, so case was closed on 12/06 for January for failure to renew. On 01/10 customer sends in the EA-301. The case should be reinstated for January and the “301 RCVD” field on the REVW panel updated. Update the “COMP” field on the REVW panel after the interview is completed and all the required verifications have been received, as long as this is within 30 days of receipt of the EA-301. Benefits will be prorated because of the late renewal.

2. Renewal notice was sent on 11/25 with a renewal interview scheduled for 12/06. No EA-301 was received so case was closed on 12/06 for January for failure to renew. On 01/10 customer sends in the EA-301. The case should be reinstated for January and “301 RCVD” field on the REVW panel updated. The DSS-EA-300 was sent on 01/10 requesting verifications and schedules an interview for 01/15. The interview is missed on 01/15, so a notice of missed interview is sent. The does not complete an interview or provide missing verifications by 02-09 so the case is denied for failing to complete the renewal process within 30 days.

3. Renewal notice was sent on 11/25 for January renewal month. On 12/06 the EA- 301 was received, and an interview was completed. The household did not provide verification of an individual’s job income. The EA-300 was completed informing the household that the verification of income was needed by 01/05. The household fails to provide the information by 01/05, so the case is closed on 01/06 for January for failing to provide verification within 30 days. On 01/10 the household brings in the wage information that was missing. Update the APPL panel showing an application date of 01/10. A new DSS-EA-301 and interview are not required because it was still within the renewal month. **If there is more than one verification missing and the household provides only one of the verifications, the new application date is entered based on the first verification that is provided and a new EA-300 requesting the other missing verification(s) is sent giving them another 30 days pending If the information provided is enough to expedite the case, then the case would be approved without the missing verifications, and the following month (or second month for combined allotments) the verifications would need to be provided or the case would close again.**

4. Renewal notice sent on 11/25 with an interview date scheduled for 12/06. Case is closed for January because the DSS-EA-301 is not received by 12/06. On February 1, the DSS-EA-301 is received by the office. The APPL panel is updated with an application date of 02-01.

5. Renewal was mailed out on March 15th for May benefits. Phone interview was set for April 5th. The customer turns in EA-301 on March 21st & interviews on April 5th. At the time of interview, they were missing verification, so an EA-300 was sent with a return date of April 20th (30 days from the date the EA-301 was received). The verifications are not turned in until April 27th. This would NOT be a reinstatement because the household was notified of the 30 day period on the EA-300 checklist. A new application date of May 1st would be added to ACCESS because they already received benefits for April, so we have to go with May 1st as an application date. This would need to be documented thoroughly in the narrative.