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Page | 277 CHAPTER FIFTEEN: REINSTATEMENT 15000 REINSTATEMENT There are five reasons that permit a case to be reinstated:

1. When a late report is filed complete within the issuance month; 2. When a case was closed, and the household timely requests continued benefits for reasons of a fair hearing; 3. When the case was improperly closed (agency error); 4. When a case was closed prospectively and the reason for the prospective closure does not occur.

5. When a household has been suspended for one month.

Benefits Specialists who need to reinstate a case for appropriate reasons other than failure to file or the first month after a suspend month, must discuss the reinstatement with their Supervisor. After the Supervisor agrees that the case is eligible for reinstatement, the Specialists can then complete the reinstate on ACCESS.

15100 RENEWALS vs. REINSTATEMENTS vs. NEW APPLICATIONS

The DSS-EA-301 receipt date determines if the case should be reinstated or if reapplication procedures must be followed. When the DSS-EA-301 or verification has been submitted after the SNAP case was closed for failing to renew, the following should be applied:  If the DSS-EA-301 was not received and the case is closed for failure to renew, it is a reinstatement if the 301 is received by the end of the first renewal month.

 If the 301 was received and then renewal denied for failure to complete the renewal process (30 days following the date the 301 was received), and then the household provides the verification, reapplication procedures must be followed

Important Reminders: 1. Whenever the EA-301 is received for a renewal, it should be entered into REVW panel on ACCESS as soon as possible. 2. Customers always have 30 days to provide the information for the complete renewal (even if the 30 days goes past the renewal month). 3. If the EA-301 is received, but all the verifications have not been provided, the case cannot be closed until the household has had the full 30 days to provide the verifications Example: A household reports a household member will be starting a new job May 1st, and his prospective wages cause prospective ineligibility. The household contacts DSS May 6th to advise that the job did not materialize. Once this is verified, the case should be reinstated. The case may be reinstated only if the customer contacts DSS during the month for which they were prospectively closed. ****Note**** If the household requests case closure, but later reports that they want their case reinstated, the case must be a re-application rather than a reinstatement. Since the household requested the closure, it cannot be reinstated. The only exception would be if they requested the reinstatement prior to the 1st of the month that the case was closed for.