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Chapter 5: Emergency Crisis Intervention Program 1 Chapter 5: Emergency Crisis Intervention Program

The Energy Crisis Intervention Program (ECIP) is operational October 1st through March 31st. The ECIP program has three categories depending on the level of service required.

(A) Life-Threatening Situation

An eligible household must receive some form of assistance no later than 18 hours after the household applies for emergency assistance. Life threatening situations include- 1. No heat in home due to primary heat source or electricity being disconnected 2. No heat in home due to furnace not operating 3. Household does not have alternate or temporary heat source 4. Temperature is or will be less than 50 degrees within the 18 hour timeframe

For situation 1. The Energy Assistance Worker will contact with the primary heat source and/or electric vendor to ensure reconnection in a timely manner.

For situation 2. The Energy Assistance Worker must contact the appropriate community action agency to inform them that the household is without heat and has no alternative or temporary heat source and requires immediate assistance.

(B) Not Immediate Life-Threatening Situation

An eligible household must receive some form of assistance no later than 48 hours after the household applied for emergency assistance. Not immediate Life-Threatening situations include- 1. No heat in home due to primary heat source or electricity being disconnected 2. No heat in home due to furnace not operating 3. Household does have access to an alternative or temporary heat source 4. Temperature will not fall below 50 degrees within the 48 hour timeframe

For situation 1. The Energy Assistance Worker will contact with the primary heat source and/or electric vendor to ensure reconnection in a timely manner.

For situation 2. The Energy Assistance Worker will contact the appropriate community action agency to inform them that the household is without heat and has access to an alternative or temporary heat source.

(C) Crisis Prevention

Situations that include Crisis Prevention include- 1. Disconnect and Shut-Off Notices 2. Less than 20% Remaining in Fuel Tank/Cash on Delivery 3. Eviction Notices (Heat-in-Rent/Heat Paid in Addition to Rent) 4. Emergency Furnace Repair