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Chapter 5: Emergency Crisis Intervention Program 2 Disconnects and Shut-Off Notices If a client submits an application and provides a copy of a disconnection or shut-off notice for the household’s primary heat source or electric service if it is required for the primary heat source to operate, the application will be processed as an ECIP if all verifications necessary to determine eligibility have been received from the client.

If an application has been received and the client later calls to report they have received a disconnection or shut-off notice, the case will not be considered an ECIP until a copy of the notice has been received from the client as well as all other verifications necessary to determine eligibility.

Resolution of an outstanding balance is an issue between a customer and their heat supplier. The decision to disconnect the applicant for non-payment always rests with the heat supplier. The responsibility for making payment arrangements to liquidate the outstanding balance always rests with the supplier regardless of whether or not the customer qualifies for LIEAP.

Less than 20% Remaining in Fuel Tank/Cash on Delivery If a client applies and either indicates on the application or later via phone call that they have less than 20% remaining in their fuel oil or propane tank and the supplier requires cash-on-delivery, the application will be processed as an ECIP if all verifications necessary to determine eligibility have been received from the client. If the supplier does not require cash-on-delivery, the case will not be considered an ECIP as the supplier is willing to deliver fuel which is eligible to be billed to and paid by LIEAP.

Fuel oil or propane usage is not metered, so self-reporting of the less than 20% remaining in the tank is acceptable.

The client must provide verification from the supplier that their fuel delivery status is cash-on- delivery.

These cases cannot be considered as an ECIP prior to October 1st or after March 31st. If the client has already been approved for assistance for the current heating season, no further action is necessary as assistance is already available to the client.

If the fuel oil/propane client has met both of the above-mentioned ECIP requirements and has provided all verifications necessary to determine eligibility, the case must then be considered an ECIP.

Eviction Notices (Heat-in-Rent/Heat Paid in Addition to Rent) Clients may be considered an ECIP if heat is included in the cost of rent or is paid in addition to the cost of rent and the client has received an eviction notice for non-payment.

If an application has been received, but not processed yet, and the client later calls to report they have received an eviction notice, the case will not be considered an ECIP until a copy of the notice has been received from the client as well as all other verifications necessary to determine eligibility.

If the eviction is scheduled to occur prior to October 1st, the circumstances of the household will not be known until contact is made with the household.