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14 23.7 Collection of Recipient Claims ............................................................................ 270 23.8 Collection Action on Bankruptcy Cases .............................................................. 271 23.9 Delinquent Recipient Claims ............................................................................... 271 23.10 EBT Client Integrity Project .............................................................................. 272 Chapter 24 Program Performance Reporting System ............................................... 273 24.1 General Scope and Purpose .................................................................................. 273 24.2 Agency Responsibilities ....................................................................................... 274 24.3 Federal Monitoring ............................................................................................... 274 (1) Reviews of State Agency's Administration/Operation of SNAP................... 274 (2) Reviews of State Agency's Management Evaluation System ........................ 275 (3) Validation of State Agency error rates ........................................................... 275 (4) Assessment of Corrective Action ..................................................................... 275 24.4 Record Retention .................................................................................................. 276 Chapter 25 Quality Control Reviews ............................................................................... 277 25.1 Scope and Purpose ............................................................................................... 277 25.2 Sample of Cases ................................................................................................... 277 25.3 Quality Control (QC) Findings ............................................................................ 278 25.4 SNAP Households’ Responsibility in the Quality Control (QC) Process ............ 278 Chapter 26 Management Evaluation (ME) Reviews ................................................... 279 26.1 Scope and Purpose ............................................................................................... 279 (1) Objectives........................................................................................................... 279 (2) Frequency of review .......................................................................................... 279 26.2 Review Coverage ................................................................................................. 280 26.3 Review Process .................................................................................................... 280 (1) Review procedures ............................................................................................ 280 (2) ME review plan ................................................................................................. 280 (3) Review methods ................................................................................................. 281 (4) Review worksheet .............................................................................................. 281 Chapter 27 Data Analysis and Evaluation ..................................................................... 282 27.1 Data Management ................................................................................................ 282 (1) Analysis .............................................................................................................. 282 (2) Evaluation .......................................................................................................... 282 27.2 Identification of High Error Areas ....................................................................... 283 Chapter 28 Corrective Action............................................................................................. 284 28.1 Corrective Action Planning .................................................................................. 284 28.2 State Corrective Action Plan ................................................................................ 285 28.3 Local SNAP Office Corrective Action Plan ........................................................ 286 28.4 Monitoring and Evaluation ................................................................................... 287 Chapter 29 Determination of State Agency Program Performance ........................ 288 29.1 Agency Program Performance ............................................................................. 288 29.2 State Agency Error Rates ..................................................................................... 288 29.3 State Agency Liability for Error Rates ................................................................. 289