Page 13

S N A P M A N U A L

13 Chapter 21 Restoration of Lost Benefits ........................................................................ 251 21.1 Entitlement ........................................................................................................... 251 21.2 Errors Discovered by the Agency ........................................................................ 252 21.3 Disputed Benefits ................................................................................................. 252 21.4 Computing the Amount to be Restored ................................................................ 252 21.5 Lost Benefits to Individuals Disqualified for Intentional Program Violation (IPV) ........................................................................................................................................ 253 21.6 Method of Restoration .......................................................................................... 254 21.7 Changes in Household Composition .................................................................... 254 21.8 Accounting Procedures ........................................................................................ 254 Chapter 22 Issuance ............................................................................................................. 255 22.1 Method of Issuance .............................................................................................. 255 22.2 Types of Issuance ................................................................................................. 255 22.3 Agency Responsibilities for SNAP Issuance ....................................................... 256 (1) Application registration clerk responsibilities ............................................... 256 (2) Economic Services worker responsibilities ..................................................... 256 (3) Economic Services supervisor responsibilities ............................................... 257 (4) EBT Coordinator responsibilities .................................................................... 258 22.4 Authorizing EBT Issuances .................................................................................. 258 (1) Authorization Schedule .................................................................................... 258 (2) Availability of Benefits ..................................................................................... 258 (3) Card Activation ................................................................................................. 258 22.5 EBT Card Production ........................................................................................... 259 22.6 Non-receipt of EBT Cards .................................................................................... 259 (1) Mailing of EBT cards........................................................................................ 259 (2) Returned Mailed Cards .................................................................................... 259 (3) Reporting non-receipt of EBT card................................................................. 259 (4) Unauthorized use of EBT card ........................................................................ 260 22.7 Relocation of SNAP Households to Other States ................................................ 261 22.8 Authorizing Replacements for Household Misfortunes ....................................... 261 22.9 EBT Adjustments ................................................................................................. 262 Chapter 23 Claims Against Households ......................................................................... 264 23.1 Definition of a Recipient Claim ........................................................................... 264 23.2 Possible Recipient Claims .................................................................................... 265 (1) Economic Services staff responsibilities for possible recipient claims ......... 265 (2) Benefit Integrity Claims staff responsibilities for possible recipient claims 266 23.3 Classification of Recipient Claims ....................................................................... 266 (1) Agency error ...................................................................................................... 266 (2) Inadvertent household error ............................................................................ 267 (3) Intentional Program Violation......................................................................... 267 (4) Fraud .................................................................................................................. 268 23.4 Liability for Recipient Claims .............................................................................. 269 23.5 Recipient’s Right to a Fair Hearing on a Recipient Claim ................................... 270 23.6 Offset of Recipient Claims ................................................................................... 270