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Quality Monitoring staff in Columbia answers the complaint line and encourages clients to notify SCDSS Child Care Licensing (CCL) when a provider is suspected of violating minimum licensing standards. Quality Monitoring also follows up with CCL and notifies the Control Center when a provider’s license has been suspended or revoked. A provider will be removed from the enhanced provider list and the vendor agreement will be terminated, suspended, or denied if a provider is not in good standing with CCL. Quality Monitoring determines appropriate action after a complaint is investigated. Investigations may include unannounced on-site visits.

6.12 END OF SERVICE NOTIFICATION Sixty (60) days prior to a client’s services ending, the client and provider receive an end-of- service notice that indicates the last day of Child Care Scholarship Program child care services. Additionally, the last day of Child Care Scholarship Program service for a child also appears on the remittance advice which the provider receives when they are paid. Note: Applications submitted more than sixty (60) days prior to services ending will be denied for applying too early. EXCEPTION 1: A child must be connected for more than 60 days of services in order for an end-of-service notice to be generated. EXCEPTION 2: If services are backdated and the last day of service has already passed, no end of service notice will be generated. 6.13 CLOSE OUTS A close out is requested only when a client is moving from one eligibility category to another. A close out shortens the existing eligibility period so a new application may be entered. A letter is not generated when a close out is done.

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Quality Monitoring staff in Columbia answers the complaint line and encourages clients to notify SCDSS Child Care Licensing (CCL) when a provider is suspected of violating minimum licensing standards. Quality Monitoring also follows up with CCL and notifies the Control Center when a provider’s license has been suspended or revoked. A provider will be removed from the enhanced provider list and the vendor agreement will be terminated, suspended, or denied if a provider is not in good standing with CCL. Quality Monitoring determines appropriate action after a complaint is investigated. Investigations may include unannounced on-site visits.

6.12 END OF SERVICE NOTIFICATION Sixty (60) days prior to a client’s services ending, the client and provider receive an end-of- service notice that indicates the last day of Child Care Scholarship Program child care services. Additionally, the last day of Child Care Scholarship Program service for a child also appears on the remittance advice which the provider receives when they are paid. Note: Applications submitted more than sixty (60) days prior to services ending will be denied for applying too early. EXCEPTION 1: A child must be connected for more than 60 days of services in order for an end-of-service notice to be generated. EXCEPTION 2: If services are backdated and the last day of service has already passed, no end of service notice will be generated. 6.13 CLOSE OUTS A close out is requested only when a client is moving from one eligibility category to another. A close out shortens the existing eligibility period so a new application may be entered. A letter is not generated when a close out is done.