Page 171

171

6.10.3 NOTIFYING CLIENT AND PROVIDER OF TERMINATION When a decision to terminate a client/child is reached by the Control Center, the client and provider will be mailed a Termination Letter that reflects the effective date of termination. The termination notice is intended to: • Give the client time to make other arrangements outside of the Child Care Scholarship Program. • Give program staff adequate time to process the paperwork. • Allow timely notification to the client and provider of the termination before the effective date of termination. • The effective date of termination is the first Monday following the 10th working day from the date of determination. (Holidays and weekends are not considered work days.) The client is also sent a notice regarding his/her right to request a fair hearing.

6.11 CLIENT COMPLAINTS Clients may make a complaint related to child care provided through the Child Care Scholarship Program by calling 1-800-763-2223. A client is encouraged to report concerns or complaints about the following: • A provider whom the client suspects of violating minimum licensing standards. • A provider whom the client suspects is not providing quality child care, as defined by the Child Care Scholarship Program Standards. When a call is received, it is logged-in and maintained. A substantiated complaint is: • Made available to the public upon request. • Placed in the provider’s permanent file maintained by ABC Quality Monitoring. • Forwarded to the Control Center for necessary action when it results in the provider being terminated from the Child Care Scholarship Program.