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987 Chapter 7:Worker guides • Section 1: Multiple program worker guides (07/2026) When an individual asks to receive information in an alternate format, the request provides ODHS|OHA an opportunity to learn more about and better serve that individual. In order for the individual to make a request, they must be aware of the availability of alternate formats. Oral notification must also be given to applicants and recipients about the availability of materials in alternate format. If the Oregonian self-identifies this need in ONE, this requirement has been ment. If not, staff should address the question during the interview. The staff should document in ONE or the case narrative that such oral notification was provided, the date provided and the initials of the staff providing the notification, e.g., “12/14/98 - Oral AF notice. Staff initials.” Please also include such oral notification as a regular part of the individual/applicant orientation. If oral notification is not possible, e.g., no working telephone number for individual, no face-to-face appointments scheduled or kept by the individual, etc., document in the narrative any attempts to provide oral notification and/or the reason it was not possible and then send out a written notice of alternate format availability. You may use the supplement language for this purpose. Assessing AF requests ODHS|OHA will not assess whether an individual/applicant requesting materials in an alternate format is entitled to them under law. Rather, as a matter of customer service, ODHS|OHA shall provide agency materials in alternate formats (e.g., Braille, audio tape, computer disk, large print, oral presentation) upon request. However, the agency shall explore with the individual the best and most realistic format available given the individual’s request, the available processing and other relevant considerations. Remember that although ODHS|OHA will not assess whether a person is entitled to an alternate format under law, any request for an alternate format provides us with the opportunity to explore whether we have made available to the applicant/recipient a full array of services and resources to meet their individualized needs. This fits with our agency mission. Processing alternate format requests Once a request for alternate formats is made and you have worked with the individual to determine the best format given the circumstances, enter the correct alternate format code in ONE. The requestor should not have to make a request every time they need a document in an alternate format. Once coded in ONE the requestor should receive all ODHS|OHA documents in the appropriate format We currently have all of the forms available in large print on the Forms Server. If any form is needed in audio tape format, in Braille, or on computer disk, contact the Forms Unit in Central Office by email: DHS FORMS or facsimile at 503-373-7690, using the Alternate Format Request Fax Sheet. If a core form is needed in a format other than Braille, audio tape or computer disk, follow the instructions below on processing alternate format requests. Other (E.g., local branch-created-letters and documents) There might be some documents created by the branch that are neither processed through the OOHS mainframe nor sent out by ODHS Publications and Creative Services (PCS) and that are not core forms. One example is a