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988 Chapter 7:Worker guides • Section 1: Multiple program worker guides (07/2026) letter drafted by staff and sent to the individual. Any such letters must be processed manually by the branch and a notation placed in the case narrative identifying the document processed, the alternate format used, the date, and the staff processing or requesting process of the document. For example, “Ltr re: , LP (large print), 2/10/22, S. Smith”. Requests for documents to be put into Braille or audio file need to be requested through Publications and Creative Services (PCS) using Workfront. Documents not available in large print on Forms Server should be processed by the branch either by enlarging the notice on the copy machine or by changing the font on the computer before printing to at least 16 point or 129 percent enlargement. Branch or district documents to be put in computer files should be processed by the branch. If the version needed by the individual is not available, and other formats have been explored with the individual, e.g., audio file, oral presentation, etc., and found not to be effective, contact your operations manager for guidance. Oral presentations of a document are the responsibility of staff. Staff will document in the case narrative all attempts to contact the individual regarding the document, e.g., date of telephone call and staff’s initials, when and how contact is made, e.g., date of person-to-person contact or message left on voicemail, and the staff’s initials. If no oral presentation can be made within a reasonable time given the content of the notice, staff will complete a client specific translation/alternate format request through Publications and Creative Services (PCS)requesting the document be placed in an audio file and sent to the individual. Interpreters and translations Providing interpreters and translation or alternate formats of written materials is vital to our role in serving people living in Oregon: For more information on interpreter and translation services, please see shared ODHS and OHA Language Access Services OWL site. Providing meaningful access is required under laws and policy that include: • Title VI of the Civil Rights Act of 1964 • Executive Order 13166 • ODHS/OHA Auxiliary Aids, Alternate Format and Language Access Services • ODHS Bilingual and Multilingual Roles The above policies are the minimum standards we are required to maintain. With our ODHS Equity North Star as a guide, we are working to create services to meet the needs of everyone involved with ODHS. Deaf and Hard of Hearing Services Program (ODHHS) The OOHS-wide policy for Scheduling a Sign Language Interpreter/Real-Time Captioner (OHS-010-005-02) can be found at https://www.oregon.gov/dhs/BUSINESS-SERVICES/Pages/ODHHS-Communication-Services.aspx. Note: The faxed format is no longer available from OOHHS. Use the Communication Service Request On-line Interpreter/Real-Time Captioner Request form. This is a Web­ based form that is completed and submitted online. Guidelines for staff who work with limited-English-speaking, Deaf, Hard of