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856 Chapter 4:Working with families • Section 14: Engagement in REP Services (07/2026) • Re-evaluate their current FSSP activities and modify the FSSP based on the participant’s goals, strengths, challenges, and resources; and • Help participants make informed decisions. Things to keep in mind: • Setting:
Try to create a space that is empowering, hopeful, culturally diverse, and as comfortable as possible. • Language:
Participants may need additional support with language interpretation or documentation translation, as they may not speak English as their first language. • Confidentiality:
Be aware of your surroundings;
Be aware of others around you who may overhear this information and consider having the re- engagement appoint in a conference room; and
During group settings, limit oversharing of a participant’s personal situations. • Conflict:
Be aware of staff’s personal biases that could influence their decision-making;
Be aware of participants who have conflict with other participants or staff; and
Use clear, concise, and positive language that is strength-based. During the re-engagement process ODHS must review: • Information from the participant’s FSSP;
Determine if there are potential challenges ODHS has not addressed that could have prevented engagement, such as unstable or unsafe housing and unreliable transportation;
If challenges exist, clearly narrate the steps ODHS took to address reported challenges;
If it is determined that ODHS failed to address reported challenges, ODHS must not impose a grant reduction or disqualification. Information about potential or known disability or limitations. Review the case for potential documented or reported disabilities or limitations using: • Information in the ONE System or on the DHS 415A; • Information from screenings/evaluations documented on the TRACS testing page; • Information on the TRACS Disabilities or Accommodation pages; and any • Recommendations from medical professionals or other professionals that can speak to disabilities or limitations to participation in REP activities. • A community visit: An in-person offsite visit is a visit that can occur in the community, on the participant’s front porch, yard, nearby community park or other neutral location.