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828 Chapter 4:Working with families • Section 10: Support service payments (07/2026) Modifying or denying a payment Sometimes, after having a conversation with the participant the family coach needs to modify the participant’s support services request. This can be due to the request not being reasonable to cover the support services need, discovery of a lower cost alternative, or to better meet the participant’s needs. A modification could be to decrease or increase the original amount requested as appropriate. In these situations, the family coach will still enter the request with the entire requested amount into ONE. The final approved payment amount will be entered ‘Issuance Amount’ field, prompting a reason to be selected in the ‘Issuance Amount Reduction Reason’ field. ONE will send a basic decision notice explaining the reason their full request was not met, based on the entered selectionselection entered. Sometimes participants request support services for items that either are not allowable or are not supported by their PDP activities. In these situations, the family coach needs to deny the support services request. The family coach must enter the request into ONE and select a denial reason from ‘Manual Denial/Withdrawal/Cancellation Reason’ field. ONE will send the participant a basic decision notice based on the entered selection reason. Staff must update the ‘Other Payments Module’ in ONE if a recurring payment a participant has received on an ongoing basis is stopped, closed or reduced. The effective date for closing recurring support service payments is the day the PDP activities expire or the day the payment is no longer needed. Timely notice is required for all support service closures or reductions. ONE will send the appropriate notice. ODHS may reduce, close or deny all or part of an individual’s request for a support service payment if any of the following are true: • The participant does not meet the definition of an eligible person • The individual making the request for the support service payment is disqualified for non-cooperation with their PDP and not willing to engage. Payments may be authorized if the disqualified participant is willing to engage and these payments are necessary to support engagement in the JOBS program and their disqualification is ended. • The request is not related to the individual’s PDP • The request does not meet one of the four federal purposes of TANF, • A lower-cost or no-cost alternative is available. When support services are stopped, denied or reduced, the participant is eligible for an expedited hearing. Oregon Administrative Rule(s) 461-175-0200 — Notice Situations; General Information 461-190-0211 — Case Plan Activities and Standards for Support Service Payments; JOBS, Pre-TANF, SFPSS, TANF Oregon Administrative Rule(s) 461-190-0211 — Case Plan Activities and Standards for Support Service Payments; JOBS, Pre-TANF, SFPSS, TANF