Page 779

779 Chapter 4:Working with families • Section 2: Engagement in the JOBS Program (07/2026) It is recommended to be conducted via a face-to-face meeting however, if there is a hardship for the participant, the reengagement appointment can be conducted over the phone. During the re-engagement appointment, ODHS must provide participants with: • A review of JOBS program requirements (7819); • A review of the formal re-engagement process; and • A review of possible outcomes. These allow the participant to make informed decisions regarding program requirements, expectations, and outcomes for potential non-participation. ODHS works with the participant to re-evaluate their current plan activities and modify the plan based on the family’s current goals, strengths, challenges, and resources. Using strength-based practices, re-engagement appointments should: • Be used to gather information for ODHS to make a determination of “good cause”, “no good cause but no DQ” or “DQ1 – JOBS Disqualification” for non-participation in their case plan; • Provide the participant an opportunity to complete screenings they may have missed such as learning needs, mental health, or substance use; • Provide the participant a referral for evaluations identified during a screening; • Provide the participant with additional community resources and allow them the opportunity to develop a new plan that meets their family’s goals and needs, such as:

Š Possible referral to services within ODHS (such as SFPSS or TA-DVS), referral to community partners (such as housing, Family Support and Connections or A&D treatment); • Re-evaluate their current plan activities and modify the plan based on the participant’s goals, strengths, challenges, and resources; and • Help participants make informed decisions. Things to keep in mind: • Setting:

Š Try to create a space that is empowering, hopeful, culturally diverse, and as comfortable as possible. • Confidentiality:

Š Be aware of your surroundings;

Š Be aware of others around you who may overhear this information and consider having the re- engagement appoint in a conference room; and

Š During group settings, limit oversharing of participant’s personal situations. • Conflict:

Š Be aware of staff’s personal biases that could influence their decision-making;

Š Be aware of participants who have conflict with other participants or staff; and

Š Use clear, concise, and positive language that is strength-based. During the re-engagement process ODHS must review: