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777 Chapter 4:Working with families • Section 2: Engagement in the JOBS Program (07/2026) • A legitimate breakdown in communication, such as ODHS or contractor failure to inform the participant of an appointment; • Due to an aspect of a known or previously unknown disability; • ODHS or contractor failed to provide a needed accommodation or modification. • For a reason not found about that ODHS determines to be good cause. Good cause for a missed Alcohol & Drug (A&D) treatment appointment must be granted if an aspect of a disability related to A&D caused the participant to miss the appointment. For example, if memory loss caused by past methamphetamine use caused the participant to miss an appointment, good cause must be granted. However, workers are not required to grant good cause when a participant reports they missed an appointment because they were using alcohol or drugs at the time. Good cause when participants meet federal participation requirements Good cause is granted when a participant meets the following federal requirements even though they may not have completed all the hours agreed to in their case plan: • A single custodial parent with a child under 6 years of age if they engage for an average of 20 hours per week in core activities; • A single custodial parent caring for a child under the age of 6 who has clearly demonstrated an inability to obtain needed child care; • A single custodial parent with a child aged 6 or over is engaging in core and noncore activities for an average of 30 hours a week, 20 of which must be core activities; • A participant who is married or a single head-of-household under 20 years old who:
Maintains satisfactory attendance at a secondary school or the equivalent; or
Participates in education directly related to employment for an average of at least 20 hours per week. If good cause is determined the re-engagement process stops. If good cause is not determined the reengagement process continues. What is re-engagement? The re-engagement process provides an opportunity for ODHS to use Strength-Based and Trauma Informed Care practices to gain an understanding of what may be preventing a participant from engaging in services and to allow the participant an opportunity to participate in a plan that aligns with their family’s needs and goals. Individualized, strength-based approach refers to policies, practices, and strategies that identify the strengths of individuals, families, and communities. Using a strength-based practice acknowledges each person or each family’s unique set of strengths and challenges and allows the family to be a partner in developing and implementing their own plan. Trauma informed care practices help one to understand the whole of the person seeking services. Trauma affects an individual’s sense of self, their sense of others and their beliefs. This can directly impact their motivation or ability to connect with others and utilize supports that are in place for them.