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776 Chapter 4:Working with families • Section 2: Engagement in the JOBS Program (07/2026) Family Coaches are expected to attempt contact with the participant within one business day of the missed activity or appointment. The intent of this contact is to explore what is preventing the family from participating in their case plan. This should be documented in a TRACS narrative. It is important to determine whether the participant is able or unable to participate with their case plan. Good cause is what ODHS considers a valid reason or circumstance that keeps a participant from participating in their case plan. ODHS staff is expected to work with the participant in helping them understand what additional information is needed from them in order to establish good cause and work with the participant to try to resolve challenges that interfere with being successful in their case plan. A JOBS program participant may have good cause for not participating if any of the following is true: • Participating in a specific activity would place the participant at risk of domestic violence; • Participating in a specific activity would have an adverse effect or risk on the participant’s physical or mental health. Documentation from a licensed or certified professional that is qualified to determine the condition or circumstance is required; • Non-participation is caused by an aspect of the participant’s disability; • ODHS failed to provide a needed accommodation or modification in order for the participant to engage; • The worksite violates established health and safety standards; • A pregnant participant is in their seventh or eighth month of pregnancy and works in a job that requires them to work more than 10 hours; • A pregnant participant has reached the first of the calendar month prior to the month in which the due date falls and is then considered JOBS volunteer; • • Appropriate child care (or day care for an incapacitated person in the household) is not available or there is a breakdown in child care arrangements for a child in the household. The participant must attempt to get child care through the ERDC program or from another provider. “Appropriate child care” means that: (a) both the provider and the place where care is provided meet health, safety and provider requirements as defined in OAR 414-175-0080; (b) the care accommodates the parent’s work schedule; and (c) the care meets the specific needs of the child, such as age and special needs requirements; • The participant’s failure to engage is due to a circumstance beyond his/her reasonable control (see OAR 461- 130-0327). • For a reason not found about that ODHS determines to be good cause. Good cause for missing a JOBS Program appointment with ODHS, ODHS contractor, community service provider, or missing scheduled mental health or alcohol and drug treatment appointments/activities includes: • A verified mental or physical illness, impairment or condition preventing participation; • A verified court appearance or temporary incarceration (30 days or less); • A verified breakdown in transportation with no readily accessible alternative; • A verified adverse circumstance(s) that affected the participant’s ability to attend, as determine by ODHS; • Inclement weather that prevented the participant and others similarly situated from traveling; • Family problems, including medical, legal, domestic violence or school problems with other family members;