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759 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) Complaints about discrimination There is an ODHS|OHA-wide complaint process. See sections 21 to 24 of DHS-010-005. ODHS|OHA will accept all complaints of discrimination, written or verbal. Any ODHS|OHA employee who receives a complaint of discrimination, whether verbal or written, must report the complaint to their supervisor. For all complaints the Client Comment or Complaint form (DHS 0170) may be used. If an individual verbally alleges that a discriminatory act has been committed but does not put it in writing, the person receiving the complaint will do so. Record the following information: • Name, address and telephone number or other means of contacting the complainant • Location and name of the organization or office accused of discriminatory practices • The nature of the incident, action or aspect of program administration that led the person to allege discrimination • The reason for the alleged discrimination (age, race, color, gender, religious creed, national origin, political belief or disability) • Names, titles (if appropriate) and addresses of people who may have knowledge of the alleged discriminatory acts • The date or dates on which the alleged discriminatory actions occurred. The complaint must be filed no later than 180 days from the date of the alleged discrimination. However, the time for filing may be extended by the secretary. FCS Civil Rights staff will work with the Office of Equal Opportunity to resolve civil rights complaints. Display the USDA nondiscrimination poster, “...and Justice for All,” prominently in the local store front office and all issuance offices. Provide participants and other low-income households with access to nondiscrimination statutes, policies and complaint procedures within 10 days of a request. See ODHS-010-005-01, Filing a Client Complaint or Report of Discrimination. SNAP The SNAP analysts keep a record of all complaints and their disposition for a period of three years. All complaints should contain the information as specified in (d) below. If an individual verbally alleges a discriminatory act has been committed but does not put it in writing, the person receiving the complaint will do so. Record the following information: • Name, address and telephone number or other means of contacting the complainant • Location and name of the organization or office accused of discriminatory practices • The nature of the incident, action or the aspect of program administration that led the person to allege discrimination • The reason for the alleged discrimination (age, race, color, sex, religious creed, national origin, political belief or handicap) • Names, titles (if appropriate) and addresses of people who may have knowledge of the alleged discriminatory acts