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760 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) • The date or dates on which the alleged discriminatory actions occurred. Food and Nutrition Service Civil Rights staff will work with the Office of Equal Opportunity to resolve civil rights complaints. Display the USDA nondiscrimination poster “...and Justice for All” prominently in branch offices and all issuance offices. Provide participants and other low-income households with access to nondiscrimination statutes, policies and complaint procedures within 10 days of a request. TANF No additional program-specific information. ERDC No additional program-specific information. REF No additional program-specific information. MSP Rights of participants At initial application and at each renewal, provide individuals the Rights and Responsibilities form, which informs individuals they have the right to courteous and fair treatment without discrimination. The right to have a decision on eligibility made by ODHS|OHA within 45 days from the date of request. The right to request a hearing in the following situations upon the timely completion of a request for hearing: • ODHS|OHA has not acted on a request or application for public assistance within 45 days of the application. • ODHS|OHA acts to deny, reduce, close or suspend benefits. • ODHS|OHA claims that a benefit was an overissuance. • The individual claims that ODHS|OHA previously underissued benefits and ODHS|OHA denies the claim. The claimant asks for a hearing to determine if the waiver of an intentional program violation (IPV) hearing was signed under duress. Discriminatory actions No individual with a disability shall, by reason of such disability, be denied the benefits of the services, programs or activities of ODHS|OHA. ODHS|OHA is required to make reasonable modifications in policies, practices or procedures when the modifications are necessary to avoid discrimination on the basis of disability, unless ODHS|OHA can show that making the modifications would fundamentally alter the nature of the service, program or activity. ODHS|OHA must not use any eligibility criteria that screen out or tend to screen out an individual with a disability from fully and equally using any service, program or activity, unless such criteria can be shown to be necessary for providing the service, program or activity. OSIPM Rights of participants