Page 757
757 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) ODHS|OHA about staff conduct or customer service to the extent provided in OAR 407-005-0100 to 407- 005-0120. • The right to file a complaint with ODHS|OHA about discrimination or unfair treatment as provided in Procedure DHS 010-005-01, “Filing a Client Complaint or Report of Discrimination” or Report of Discrimination and Other Remedies Available for Alleged Discrimination (OAR 407-005-0030). Note: ONE will automatically send the Rights and Responsibilities Notice when a case is approved. Responsibilities of participants To be eligible for benefits, individuals must do all the following: • Provide true, complete and accurate information required to determine eligibility, and verify that information to the extent permitted by their physical and mental condition or authorize ODHS|OHA to obtain verification. • Comply with the eligibility requirements of the program for which they are requesting or receiving benefits. • Report within 10 calendar days any changes that could affect their eligibility for benefits. • Accept social services that are court-ordered or related to a case plan. • Cooperate with case reviews by providing requested information and verification. • Complete the application process or inform ODHS|OHA of their decision to withdraw the application for program benefits. • Share these responsibilities with a spouse who resides in the same household. Responsibilities of ODHS|OHA ODHS|OHA must explain and provide options to receive the following information to participants, either orally, in writing or in the appropriate alternate format: • The participant’s responsibilities listed above • The participant’s rights listed above • The eligibility requirements of the program for which they are applying or receiving benefits • What the required verification is and methods for providing verification • The methods ODHS|OHA may use with the permission of the individual to obtain verification the individual is unable to provide • The social services and community resources available • ODHS|OHA’s responsibility to:
Administer cash, medical, services and SNAP programs within the laws, regulations and available funds, and
Establish and enforce child support obligations of noncustodial parents by referral to the proper support enforcement agency • ODHS|OHA’s right to do all the following:
Recover overpayments