Page 756
756 Chapter 3:Processes and procedures • Section 5: Program integrity (07/2026) • Identification of the cause of the errors. • Clear and concise summaries and explanations of QC findings for distribution and use to plan or evaluate corrective actions. The Program Integrity Unit distributes information monthly to appropriate management staff and Central Office staff and generates semiannual and annual reports for corrective action planning. Oregon Administrative Rule(s) 461-105-0410 — Client Requirement to Cooperate in Quality Control Review; REF, REFM, SNAP, and TANF 414-175-0100 — Quality Control Review Rights and responsibilities Rights of participants ODHS|OHA’s participants have the following rights. ODHS|OHA workers must explain and provide options to receive rights and responsibilities to individuals either orally, in writing or in the appropriate alternate format: • The right to information about the programs administered by ODHS|OHA. • The right to confidentiality for individually identifiable information to the extent provided under federal and state law, including the administrative rules of ODHS|OHA. • The right to refuse social services unless the service is court-ordered or is related to a case plan (See Definitions; SNAP Employment and Training Components and Activities, OAR 461-001-0020, and Definitions of Terms, Components, and Activities; JOBS, Pre-TANF, TANF, OAR 461-001-0025) or required treatment (see Requirement to Attend an Assessment or Evaluation, or Seek Medically Appropriate Treatment for Substance Abuse and Mental Health; Disqualification and Penalties; Pre-TANF, TANF, OAR 461-135-0085) • The right to request a hearing to the extent provided in Hearing Requests (OAR 461-025-0310, 461-105-0010 and 414-175-0095)
A provider payment is considered a participant benefit paid to a provider, not a provider benefit. Therefore, the right to a hearing resides with the participant and not the provider, except in circumstances where a provider is denied listing or is assessed an overpayment. • The right to apply for any program administered by ODHS|OHA. • The right to be offered available screenings or evaluations that identify barriers or the existence of a disability unknown to and relevant to the program • The right to decline a screening or evaluation that would disclose the existence of a disability unknown to the program • The right to receive a decision on eligibility within the timelines set forth in Application Processing Time Frames; Not Pre-TANF or SNAP (OAR 461-115-0190 and OAR 414-175-0005) and Application Processing Time Frames; SNAP (OAR 461-115-0210) • The right to apply for and receive benefits and services without discrimination • The right to courteous, fair and dignified treatment by ODHS|OHA personnel and to file a complaint with