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697 Chapter 3:Processes and procedures • Section 4: Individual loss and restoration of benefits (07/2026) check to the second party. • A check has been direct deposited to the account specified by the individual. Replacing REFC and TANF Benefits TANF Replacing Cash benefits is only authorized for the following reasons: • The Department failed to cancel the EBT card of an individual leaving the TANF program household and that individual continues to have access to the program benefits in the months they are no longer in the household; • The Department issued an EBT card in error to an individual what is not associated with the TANF case; • The household reports that they are the victim of skimming or a scam within 30 day of occurance and have submitted a signed statement or affadavit attesting to the loss of benefits. • This statement must be received within 10 days of reporting the loss of benefits to ODHS. When one of the above situations has happened, the replacement of Cash benefits by ODHS will be issued. The replacement must meet the following: • The amount may not exceed one month’s allotment unless the issuance includes benefits to be replaced up to the full value that the individual attests to having lost. • ODHS will issue the replacement of benefits within:
Ten days after the filing group reported the loss; or
Within two working days of submitting a signed statement or affadavit. Negotiated check replacement procedures Benefits issued via EBT should not be replaced when: • Benefits are considered to be issued and received because the card and PIN have been issued in person to the individual and the benefits have been deposited to the individual’s account • EBT benefits were issued by a state other than Oregon, they may be redeemed in Oregon. Benefits issued via EBT are replaced under the following circumstances: • EBT benefits accessed by the wrong person because ODHS inadvertently switched cards and issued a card and PIN to someone unrelated to that case or failed to cancel an EBT card when removing an alternate payee from a case. When reported by the individual, deactivate the card issued to the wrong individual, issue a card and PIN to the correct individual and replace the amount of lost benefits. For SNAP, replace the value of food purchased with SNAP program benefits destroyed by a verified household misfortune (e.g., a fire or loss of electricity) or disaster (e.g., a flood or earthquake). The branch must replace the value of food destroyed within 10 calendar days if the filing group: • Reports the loss of food within 10 days of occurrence • Submits a signed statement or affidavit attesting to the loss within 10 days of reporting the loss. When replacing the benefits, do not exceed one month’s allotment unless it includes restored benefits that will be