Page 695
695 Chapter 3:Processes and procedures • Section 4: Individual loss and restoration of benefits (07/2026) A benefit group that moves from the state can still receive any restoration of benefits due it. REF Replacing Cash benefits is only authorized for the following reasons: • The Department failed to cancel the EBT card of an individual leaving the REF Program household and that individual continues to have access to the program benefits in the months they are no longer in the household; • The Department issued an EBT card in error to an individual what is not associated with the REF case; • The household reports that they are the victim of skimming or a scam within 30 day of occurrence and have submitted a signed statement or affidavit attesting to the loss of benefits.
This statement must be received within 10 days of reporting the loss of benefits to ODHS. When one of the above situations has happened, the replacement of Cash benefits by ODHS will be issued. The replacement must meet the following: • The amount may not exceed one month’s allotment unless the issuance includes benefits to be replaced up to the full value that the individual attests to having lost. • ODHS will issue the replacement of benefits within:
Ten days after the filing group reported the loss; or
Within two working days of submitting a signed statement or affidavit. Oregon Administrative Rule(s) 461-165-0200 — Restoring Benefits 461-165-0230—Replacing SNAP, REF, and TANF Program Benefits and EBT Cards Calculating restored or lost benefits Calculate the amount of benefits to restore using the following process: • Determine the effective date the benefit group is eligible for lost benefits. The benefit group is not eligible for restored benefits any month eligibility for those benefits cannot be established. Give the benefit group an opportunity to prove eligibility for questionable months. • Calculate the correct benefit amount for the months the benefit group was underpaid, closed or denied in error. • Subtract the amount the benefit group actually received from the amount they should have received. • Prior to issuing lost retroactive benefits, review overpayment records for any outstanding overpayment balance in the program in which the overpayment occurred. When an overpayment balance exits, reduce the amount of retroactive benefits otherwise payable to the individual by subtracting the amount of the outstanding overpayment balance. When an overpayment exists, complete the Notice of Restoration of Benefits (DHS 0362) and send a copy to the Overpayment Recovery Unit for the retroactive payment to be credited to the overpayment. This form serves as the individual’s notice of restoration of benefits.