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694 Chapter 3:Processes and procedures • Section 4: Individual loss and restoration of benefits (07/2026)
The branch writes the payment alert number on the DHS 0138A and forwards the original to Forgery Services.
The branch types a revolving fund check and codes it “SNAP 81.”
The payment information is entered on SPL5 as a SNAP load sheet. • If the individual does not need a replacement right away, use the computer, using “RB” release ATP code. Administrative checks not negotiated: Have the payee complete a DHS 0138A. After the payee signs the form, it must be notarized. • Forward the DHS 0138A to Forgery Services. • Forgery Services will complete the necessary paperwork and issue a replacement check to the payee. Restoring benefits SNAP SNAP benefits should be restored when benefits the individual was entitled to get were not issued, or when the benefit group received less than should have been issued.
When ONE determines a restoration of lost benefits is owed for a month’s benefits that were already issued, it will display as a supplement. When a manual issuance is done for a restoration of lost benefits it will display as a restoration.
SNAP benefit groups may only have benefits restored or supplemented as follows: • The branch caused an administrative underpayment. Administrative underpayments include, but are not limited to, the following:
A change that would cause an increase in benefits was reported before the first of the payment month, but the change was processed after the payment was issued.
Failing to act on information reported.
Using an incorrect effective date.
Denying, closing or reducing benefits in error.
Failure to send the individual a required (or appropriate) decision notice when benefits were closed or reduced.
Making calculation errors.
ODHS was directed to restore benefits in a hearing or a court order decision.
ODHS withheld too much when collecting an overpayment. SNAP benefits that the household was eligible for but did not receive should be restored even if the benefit group is currently ineligible. The amount restored is issued in addition to the benefits a currently eligible group is entitled to receive. For SNAP, the branch office must honor reasonable requests by benefit groups to restore benefits in monthly installments. SNAP benefits can only be restored for the preceding 12 months. Restoration of benefits is limited to the extent provided in Effective Dates; Restored Benefits (OAR 461-180-0130).