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677 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) How to sign up for direct deposit The sign-up procedure for direct deposit is as follows: • The branch will give a Request for Direct Deposit — A Safer, Easier Way to Put Your Benefits in Your Bank Account (AFS 7262) and a pre-addressed, postage-paid envelope to any new or ongoing individuals who want to sign up for direct deposit. • Individuals who want to use direct deposit complete the AFS 7262 or take it to their financial institution. • The bank, credit union or savings and loan enters the account number and routing number shown on the AFS 7262 and returns the form to the individual. • The individual then returns the direct deposit authorization to the address on the form using the pre- addressed, postage-paid envelope. • ODHS contracts with Wells Fargo to disburse payments through direct deposit. When Wells Fargo receives the account information, they send a pre-note to the individual’s bank to ensure the account is open, and all information is accurate. • When the individual’s first direct deposit is successfully completed, a computer notice is sent to inform the individual. The notice is recorded in the individual notice file. Direct deposit check redirects Individuals receiving their cash benefits via direct deposit may get their benefits redirected, just like other individuals. For CMS-issued benefits, the benefit redirect is processed using HLD1/HLD2. These checks are redirected to the branch. The hold may be generated by the worker or the system. All holds are listed on HLD2 (accessed via HLD1) and the List of Branch Held Checks report (WCM0120R-A) on ViewDirect. Removing individuals from direct deposit The direct deposit authorization becomes invalid when either of the following occurs: • The direct deposit is rejected (e.g., the individual’s account is closed, the payee changed or the CMS/SNAP case is closed), or • An individual indicates they no longer want to receive their benefits through direct deposit. When the individual indicates they no longer want to receive benefits via direct deposit, contact CMU to make the change. When CMU closes the direct deposit record, the system sends a notice to confirm the change in issuance method. Check registers and assistance summaries CMS/CASH Check registers and assistance summaries show the codes for cash payments. The indications of direct deposit issuances are: